Frequently Asked Questions
Everything you need to know about your Twelve South experience.
What is your standard shipping policy?
We offer free ground shipping on all domestic orders over $50. Orders are typically processed within 1-2 business days and delivered within 3-5 business days.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and selected courier.
What is your return policy for electronics accessories?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do Twelve South products come with a warranty?
All our products include a 1-year limited warranty that covers defects in materials and workmanship under normal use from the date of purchase.
Are your products compatible with the latest Apple devices?
Yes, our design team works closely with industry standards to ensure that our stands, cases, and cables are fully compatible with the latest iPhone, iPad, and MacBook models.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.